Security measures have been deployed by MCB to protect your data. However, you too are a guardian of your personal information. Here are some personal initiatives to keep in mind:
Always access MCB Internet Banking through www.mcbseychelles.com and log in from there.
Always log out of your MCB Internet Banking session and close your browser when you have completed your banking.
Never access MCB Internet Banking from a link in an email or redirections from other websites – genuine emails from MCB will NOT contain any links to our Internet Banking service.
Do not leave your computer unattended when you are connected to MCB Internet Banking.
Avoid using public or computers you do not control for Internet Banking services.
Never change security details such as your password in a public place like a Cybercafe.
Use the latest browsers – they are up to date with the latest security fixes.
Turn on your browser's security features – they can help you browse the web safely.
Here are some of the security features that are available:
Protection from harmful sites – helps protect you from online phishing attacks, fraud, and spoofed or malicious websites.
Content Security – helps prevent attacks from fraudulent websites that might attempt to steal your personal information by stopping Cross-site scripting (XSS) attacks.
'Do not Track' privacy standard support – sites that you visit are asked not to track you.
Domain Highlighting – makes it easy to identify the real web address of websites you are on. This helps you avoid being tricked by deceptive websites that use misleading web addresses. The site you are visiting has its domain highlighted in the address bar.
128-bit encryption support – allows creating an encrypted connection between users and sites that handle sensitive customer information, like financial institutions or e-commerce websites.
MCB recommends that you check the security documentations from your browser provider’s website for more information.
Always use secured wireless connections which make use of encryption to handle private/sensitive information online. There are 3 main encryption levels available – WEP, WPA, and WPA2, the latter being the highest. With an encrypted connection, you will be prompted to enter a 'key'. Using unsecured public Wi-Fi would allow unauthorised people to intercept any information while you are online. There is also the risk that someone creates a spoof hotspot that fools you into thinking it is legitimate.
Make sure that "https://" is displayed on your browser's address bar as well as the closed padlock.
Look for the green address bar displaying 'The Mauritius Commercial Bank (Seychelles) Limited' – this is a clear visual cue that you have reached the legitimate MCB Internet Banking site and that your connection is encrypted and safe to submit your personal and financial information.
We highly encourage you always use the latest version of your web browser. You can check for the latest version from your browser provider's website.
Choose a high-strength password – (try to avoid birth dates, phone numbers, names, etc. and prefer letters, numbers or symbols which are harder to guess). Avoid using the same password for different services.
Do not keep your password on yourself.
Do not write down or store your password anywhere.
Change your password regularly and activate the 'password ageing' functionality.
Never disclose your password to anyone.
If you suspect that your password has been used by someone else, change it and notify MCB immediately.
Don't allow any website to store your password.
Important Note: MCB will NEVER ask you for your Internet Banking credentials (i.e. PINs or passwords) under ANY circumstances.
Install the latest security patches in your operating system.
Equip your computer with strong anti-virus software and continuously update.
Install a firewall and make sure it is regularly updated and maintained*.
Password-protect your computer to prevent unauthorised access to your information.
Disable the 'AutoComplete' function – this will help prevent third parties from seeing your personal information.
*Note: A company's firewall often has sites restrictions. Ensure that it allows MCB's website and its secure Internet Banking service.
Update your Operating System regularly as well as your anti-virus software; it's your first line of defense.
Simple precautionary measures to take:
Use email spam filters to protect you from receiving hoax/spam emails. These spam filtering services intercept many hoax emails, preventing them from reaching your email inbox.
Avoid opening, running, installing or using programs/files you have obtained from a person or organisation you do not know. Be particularly careful of email attachments; if you receive such emails, delete them. Any file carrying double extensions is most likely to be a virus and should never be opened. File extensions like – .exe – .pif – .vbs are commonly used to propagate viruses.
Never click on a link from emails or attachments to access MCB Internet Banking, as this may take you to a spoof website.
Never provide sensitive information (your security details) in response to any email, even if it looks like it comes from MCB.
Important notes: From time to time, you may receive emails from MCB, and these may contain links, BUT they will NEVER take you directly to MCB Internet Banking, and we will NEVER ask you to disclose your personal or security details by email.
Monitor your account activity regularly for any unusual transactions or withdrawals and notify the Bank immediately if you suspect any discrepancies. It is one of the best ways to safeguard yourself against fraud.
We put considerable effort into providing you with a safe Mobile Banking environment with the same high level of security as our Internet Banking. We also draw your attention to the importance of taking the right precautions to safeguard your mobile phone and personal data.
Equip your device with anti-virus software and keep it updated.
Keep your Operating System up-to-date – this will make sure you have the latest security patches.
Protect your device with a PASSCODE – it's your first line of defense – and enable its automatic PASSCODE lock feature.
Keep your mobile clear from text messages from the Bank – especially before sharing, discarding or selling your device.
Never disclose any personal details via text message (password, account numbers, etc.).
Use Secured Network whenever possible (Refer to the section 'Simple Precautions' under 'Security Initiatives' for more information).
Download mobile apps from reputable sources.