Contact us

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Access our helpline 24/7

We want to make sure you have a smooth experience with our products and services. If you are facing any issues or have any queries, please don’t hesitate to contact us on +248 4 284 555.

Our teams are ready to assist you with any questions you may have, such as:

  • You have changed your mobile number and you would like us to update your client profile
  • You would like us to call you back regarding our products or services
  • You have consulted our website and you would like to have more information on our products or services
  • You are seeing fraudulent transactions and need to block your Card

These are just some examples and we are happy to answer any other questions you may have.

File a complaint

If you have received poor customer service or had a less than satisfactory experience with our products or services, we want to know.

Please share your experience with us if you have faced any issue or inconvenience, such as:

  • Your MCB credit or debit card is not working as expected
  • You are unable to transfer money through MCB Juice or Internet Banking
  • You have tried calling the bank for assistance but you did not receive satisfactory service

These are just some examples and we welcome any other feedback you may have.

Kindly click on the PDF to read more about our Complaints submission and escalation process.