Upon your first registration on MCB Internet Banking, a user ID and password will be issued to you. For security purposes, please change your password and keep it only to yourself.
If you opt to transact online, you will either be provided a transactional password or a security token, depending on the option that you have selected.
It’s a highly-secure automatically generated validation code, sent to your mobile phone, to authenticate you for a single transaction online.
A transaction password will be issued. You will need to insert it to authorise online transactions. We recommend you change it to a new one and keep it strictly confidential. For additional security, please change it regularly.
A security token is a small electronic device (it looks like a small calculator) that generates a one-time password which you will need to insert when you authorize your online transactions. This device provides you with additional security.
A 7-digit number will display on your screen at the final stage of your payment. After switching on your token and entering your token PIN, type in the 7-digit number and click the button 'On'. A 6-digit response number with a lifetime of 30 seconds will appear on your security token. Please enter this number to authorize your transaction.
Encryption is a security feature that prevents fraudulent users to read or amend your private data transmitted via a secured channel between your browser and the bank's server. MCB uses the latest cryptographic standards, such as Secure Socket Layer (SSL) with 128-bit encryption, to protect abusive data transfer. Be always aware of:
A digital certificate tells you that the site you are visiting is genuine. MCB uses the highest level Extended Validation (EV) Certificate available on the Market to make it easier for you to protect yourself online. When a site like MCB uses EV certificates, you'll know it is authentic when the address bar turns green, displaying the name of the Institution as well as the Issuer’s name. This happens though provided you use browsers that support EV certificates - listed in the section 'Simple Precautions' under 'Look for Security Indications'.
MCB uses a firewall mechanism to prevent unauthorized access to and from its information network.
A timeout allows the system to log you off the transaction window if there is no activity within 15 mins. This reduces the risk of fraudulent access if you happen to leave your computer unattended.
Three consecutive failed attempts to log in will temporarily disable your online access. You will have to reset your password by contacting the MCB Remote Banking section on +248 428 6879. This is a dissuasive measure to prevent fraudulent users to attempt a fake password.