18 Dec 2024
Dear customer,
The bank shall be adjusting its operating hours as per the following:
Extended Opening Hours until 3:00PM:
• Monday, 23rd December 2024
• Monday, 30th December 2024
Early Closure 12:00 PM:
• Tuesday, 24th December 2024
• Tuesday, 31st December 2024
All branches shall remain closed on the 25th December 2024, 1st and 2nd January 2025.
We apologies for any inconvenience caused. Our ATMs for cash deposit and withdrawal remains available. We encourage you to use your MCB card for payments and our Juice app for transfer and account management.
For urgent enquiries, our contact centre remains available on 4284555.
Thank you for your understanding and cooperation.
13 Dec 2024
We wish to advise our customer that both ATM’s at Anse Royale will be under maintenance on Friday 13th December & Saturday 14th December 2024 from 9 a.m. until 5 p.m.
During this period the ATM will not be available, and we encourage our customer to use other alternative our closes two ATMs which are located at:
Seychelles International Airport (For cash withdrawal only)
Providence at our Branch (For Cash deposit & Withdrawal).
Furthermore, you can use your MCB Visa Cards on POS & online to pay for purchases.
We apologise for any inconvenience this may cause, and we thank you for your understanding. For any queries regarding the above downtime, please do not hesitate to call us at 4284555 or email us at [email protected]
21 Nov 2024
The Mauritius Commercial Bank (Seychelles) Ltd (“MCB Seychelles”) would like to inform all its valued customers that the Bank has a regulatory requirement to maintain updated personal information records for all individual and business customers.
In line with this obligation, the Bank shall contact its customers to obtain specific documents required to ensure customer personal and business records are updated whenever required.
All customers contacted are advised to ensure the timely follow up on submission requested and to visit the nearest MCB Seychelles Bank branch for further assistance if required. In the event of customer not collaborating, the Bank may elect to not proceed on transactional activities or may also block customer accounts and/or terminate the relationship with customers who do not provide the required supporting documents for the Bank to complete the due diligence process.
NOTE: Customers are reminded that the Bank will never ask for any confidential, security information during this exercise, such as your account number or IBAN, PIN or Password used for your cards and accounts.
MCB Seychelles thanks all customers for their understanding and continued cooperation
30 Oct 2024
SEYCHELLES BANKERS ASSOCIATION
With the ongoing digitalisation program and the aim of improving payments between local commercial banks and the Seychelles Credit Union (SCU), the Seychelles Bankers Association wishes to inform the public that with effect from January 1st 2025, all commercial banks and SCU will discontinue issuing Personal (individual) Cheque Books to all their customers. Effective from May 1st 2025, banks will no longer accept Personal (individual) Cheques drawn on local commercial banks and SCU, for clearing.
Furthermore, from January 1st 2026, all commercial banks and SCU will discontinue issuing Business (non-individual) Cheque Books to all their customers. Effective from May 1st 2026, banks will no longer accept Business (non-individual) Cheques drawn on local commercial banks and SCU, for clearing.
Customers accepting cheques should ensure that any personal cheques drawn after May 1st 2025, and any business cheques drawn after May 1st 2026, are not accepted as a form of payment.
All customers issuing and accepting such cheques should make use of other payment methods available within the commercial banks and SCU such as, debit/credit cards, mobile and internet banking platforms to undertake their transactions.
The Seychelles Bankers Association counts on your support during this transition.
22 Jul 2024
MCB Seychelles wishes to inform its customers that as from August 2024, all e-mailed account statements shall be password protected. This new feature forms part of our continuous efforts to preserve the confidentiality of our customers’ banking details.
All customers subscribed to e-mailing facility shall receive an e-mail covering the steps to access the password protected statement. The contents of this e-mail should not be divulged to any other third party for security reasons.
If upon receipt of your statements you are unsure how to access it, kindly contact our customer agents by emailing [email protected] or call us on (+248) 4284555. Please note that our agents shall be verifying your identity as per our existing security protocols.
